Professional Experience

Executive Summary

Support and optimize the technologies used by the 2,800 staff, faculty, and students of the College of Communication and Information.

Grade School Outreach

I have worked at the HelpDesk for three years and the most important thing I learned is the value of listening to the customer. There is a skill in listening, asking the right questions, and taking actionable, efficient steps to solve problems. Working at the helpdesk gave me the opportunity to practice these skills. I believe the Helpdesk has helped me build a strong foundation of how to effectively communicate with various customers, listen to problems, and solve those problems each day.

Notable Projects

  • Computer imaging of both Mac and Windows Computer Labs culminating in over 150 lab computers
  • Recruit, oversee, and train new employees
  • Write up technical documentation on college resources

Technical Skills

  • Extensive Computer Troubleshooting: Mac OSX and Windows
  • Computer Hardware Experience
  • SharePoint Configuration: HTML/CSS
  • Technical Documentation

Transferrable Skills

  • Customer Service
  • Problem Solving
  • Team Collaboration
  • Graphic Design

Executive Summary

The Emerging Leadership program entailed interns to produce measurable, simple, and impactful deliverables to the company in the span of 3 months.

What I learned

I have learned two things from my experience working for Nielsen. First, the importance of asking questions. The value in being as curious at all times, whether at the beginning of your new job or the end. Curiosity breeds learning and success of an individual at a company. Second, being confident in what you know. There were many instances where I could have provided insight but was scared to speak out. It’s important to share ideas whether they are known or not, communicating your thoughts brings collaboration and an overall better product.

Notable Projects

  • Developed million-dollar meter turnover plan with potential savings of 16 million in capital expenses
  • Orchestrated million dollar meter turnover and business rational to present to leadership
  • Created topographical view and database diagram view between two-collection systems

Technical Skills

  • Technical Presentation
  • Community Outreach/Planning

Transferrable Skills

  • Project Management
  • Public Speaking
  • Multi-Team collaboration

Executive Summary

Continually maintain the office network services such as file server, email, and VOIP phone system. While also ensuring security of sensitive data though enforcing company policy.

What I learned

I can draw two lessons from my experience working at the Children’s Campaign. First is the importance to train your mentees. This ensures they can be just as successful when you leave. This means having the courage to give feedback. Another lesson I can draw from my experience is the importance of understanding what an organization does outside of your own specific role. When you understand the process of your organization you gain more insight, which will give you an advantage in implanting new technologies.

NOtable Projects

  • Proposed and built replacement file server
  • Integrated Email Protocols: SPF, DKIM, DMARC
  • Delegate projects and mange interns

Technical Skills

  • Company Technology On-boarding
  • Windows Server 2008 Group Policy
  • Windows Server 2008 File Sharing Permissions and Security

Transferrable Skills

  • Employee Reviews
  • Mentorship
  • Multi-Team collaboration